Shipping & Returns
Shipping Information
At NeoLift, we’re committed to delivering your orders safely, quickly, and efficiently.
Shipping Options
We offer a range of shipping options to best suit your needs:
Standard Shipping (3–7 business days)
Express Shipping (1–3 business days)
International Shipping (delivery time varies by destination)
Shipping costs and delivery times are calculated at checkout based on your location and selected shipping method.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped, including tracking information.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number to monitor the status of your delivery in real time.
Shipping Destinations
We currently ship across [insert countries/regions here]. If your country isn’t listed at checkout, please contact us at [support@neolift.com] for assistance.
Questions?
If you have any questions about your shipment or need help with an order, feel free to reach out to our support team at [support@neolift.com] or use our Contact Us page.
Refunds & Returns Policy
At NeoLift, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
You may return most items within 30 days of delivery for a full refund or exchange. To be eligible for a return:
The item must be unused and in the same condition you received it.
It must be in the original packaging.
Proof of purchase (receipt or order number) is required.
To start a return, please contact us at [support@neolift.com] with your order details. Our team will guide you through the return process.
Refunds
Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed within 5–10 business days to your original payment method.
Non-Returnable Items
Certain items are not eligible for return, such as:
Custom or personalized products
Items marked as final sale
Used or damaged items (not due to our error)
Exchanges
Need a different size, color, or replacement? Contact us and we’ll be happy to arrange an exchange if eligible.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery. We’ll make it right at no additional cost to you.